The Problem
Stop losing IT requests in group chats
When IT requests live in WhatsApp groups and email threads, issues get missed, ownership is unclear, and there is no record of what was resolved or when. FixDesk fixes that.
No more lost requests
Every IT issue is logged, assigned, and tracked. Nothing gets buried in a group chat and forgotten.
Clear ownership
Every ticket has one owner. IT staff know exactly what they are responsible for — and so does everyone else.
Full accountability
Every status change is timestamped. When a ticket was opened, who handled it, and when it was resolved — permanently on record.
Capabilities
Everything your IT team needs
From the moment a staff member reports an issue to the moment it is resolved and closed.
Ticket submission
Staff log issues through a web portal in under a minute — no email, no WhatsApp group, no verbal report that gets forgotten.
Smart assignment
Tickets are assigned to the right IT staff member, with full visibility on who owns what and what is still unassigned.
Status tracking
Every ticket has a live status — Submitted, Assigned, In Progress, Waiting for Info, Resolved, or Closed — visible to the requester.
Photo attachments
Staff can attach screenshots or photos of the issue directly to the ticket so IT staff have what they need from the start.
Audit trail
Every comment, status update, and action is logged with a timestamp. A complete history on every ticket, forever.
Priority levels
IT staff can set priority — from low to critical — so the most urgent issues get attention first, not last.
Ticket Lifecycle
Every ticket has a home
Six clearly defined statuses so everyone knows exactly where a ticket stands at any moment.
Ticket logged by staff, awaiting assignment.
IT staff member has been assigned and notified.
Work is actively underway on this issue.
IT staff need more information from the requester.
Issue fixed and confirmed by IT staff.
Ticket closed and added to the audit trail.
Who Uses It
Built for the whole organization
Not just for IT staff. Everyone in the organization interacts with IT helpdesk — FixDesk makes each role's experience intentional.
Submit IT requests, attach photos or screenshots, and track the status of their tickets — without chasing anyone for updates.
See assigned tickets, update status, request more information from the reporter, and mark issues as resolved — all in one place.
Full visibility across all open, in-progress, and resolved tickets. Spot bottlenecks and overdue issues without anyone writing a report.
Part of a Bigger Platform